New Jersey Natural Gas

NEW JERSEY NATURAL GAS REMINDS CUSTOMERS TO PROTECT THEIR PERSONAL INFORMATION AGAINST POTENTIAL SCAMS ON UTILITY SCAM AWARENESS DAY

11/12/2026 - For Immediate Release

Wall, N.J. – Utility Scam Awareness Day is November 18, and New Jersey Natural Gas (NJNG) wants to protect customers by helping them to recognize scam tactics and avoid being targeted. NJNG reminds customers to always contact their utility to verify any suspicious requests or account-related claims.

Many utility customers across the country have been targeted by imposter phone, in-person and online utility scams. Some common tactics scammers use include:

Phishing emails or phone calls with fake caller ID that appear to come from NJNG. Emails from NJNG are sent from njng.com or @4you.njng.com
Phone calls pressuring you for immediate payments or soliciting personal information
“Slamming” scams that switch customers to another energy supplier without their authorization
Threats to turn off services (via phone or in-person) unless immediate payment is made via prepaid debit card, gift card, crypto currency and digital mobile apps like Google® Pay, Venmo® and Apply Pay®, etc

“As technology evolves, so do the tactics that scammers use to try to gain access to your personal and financial information,” said Marissa Travaline, vice president of Customer Service, Marketing, Regulatory and Energy Efficiency. “As a trusted energy resource for our customers, we want them to know that NJNG representatives will not pressure a customer for an immediate or unusual payment request, for sensitive information, or for access to their home in a non-emergency situation. When in doubt, our customers should never hesitate to contact us at 800-221-0051 to verify the legitimacy of someone claiming to be an NJNG representative."

Customers should always

• Check the sender’s email address of any email they receive

• Use caution when sharing their NJNG account number or natural gas bill

• Don’t let anyone in your home unless you have a scheduled appointment

• Hang up the phone or immediately close the door if the encounter seems suspicious

• Always fully evaluate any offer before agreeing

NJNG’s contact information can be found on customer’s natural gas bill or on the company website, njng.com. NJNG representatives always carry their official company photo ID and drive commercial vehicles clearly marked with the NJNG logo when visiting a customer’s home. If a customer is in arrears, NJNG first communicates through written notices via mail and will work with them to find a payment solution.

To learn more ways to stay safe against scams, visit njng.com/safety/.

About New Jersey Resources

New Jersey Resources (NYSE: NJR) is a diversified energy infrastructure and energy services company that provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:

New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains natural gas transportation and distribution infrastructure to serve customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex, Sussex and Burlington counties.
Clean Energy Ventures invests in, owns and operates solar projects providing residential and commercial customers with low-carbon solutions.
Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
Storage and Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline, as well as a 50% equity ownership in the Steckman Ridge natural gas storage facility.
Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators and other indoor and outdoor comfort products to residential homes throughout New Jersey

NJR and its more than 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as SAVEGREEN®.

For more information about NJR visit www.njresources.com

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Contact:

Michael Kinney, Media
732-938-1031

Investor Relations, InvestorRelations@NJResources.com
732-938-1145

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