New Jersey Natural Gas
NEW JERSEY NATURAL GAS RECOGNIZED NATIONWIDE AS A UTILITY EASIEST TO DO BUSINESS WITH
04/25/2025 - For Immediate ReleaseWALL, N.J. – For the seventh consecutive year, New Jersey Natural Gas (NJNG), the principal subsidiary of New Jersey Resources (NYSE: NJR), was named one of the top natural gas and electric utilities in the country that are “easiest to do business with” according to the 2025 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study by Escalent.
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NJNG is among the 40 largest utilities in the U.S. recognized for significant improvements in providing customers with ease-of-use in accessing voluntary
offerings— including self-service options, energy-efficiency programs and more.
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“Our team is committed to listening to our customers and delivering an experience that meets their needs,” said Marissa Travaline, vice president of Customer Service, Marketing and Energy Efficiency at New Jersey Natural Gas. “We work hard to earn their trust and to be a reliable resource for our customers. This recognition is credit to our entire team at NJNG and the work they do every day.”
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Escalent conducted surveys among 59,793 residential electric, natural gas and combination utility customers of the 140 largest utility companies in the U.S. This study was based on customer effort scores, customer ratings and measures.
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“Customers expect a streamlined user experience, and the utilities recognized as Easiest to Do Business With this year are making great strides toward delivering that experience” said Suzanne Haggerty, director of syndicated research with the Energy team at Escalent.
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About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:
- New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains natural gas transportation and distribution infrastructure to serve customers in New Jersey’s Monmouth, Ocean, Morris, Middlesex, Sussex and Burlington counties.
- Clean Energy Ventures invests in, owns and operates solar projects, providing customers with low-carbon solutions.
- Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
- Storage and Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River and the Adelphia Gateway Pipeline, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
- Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.
NJR and its over 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as SAVEGREEN®.
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For more information about NJR:
Follow us on X.com (Twitter) @NJNaturalGas.
“Like” us on facebook.com/NewJerseyNaturalGas.
Contact:
Michael Kinney, Media
732-938-1031
Adam Prior, Investors
732-938-1145