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New Jersey Natural Gas


01/23/2024 - For Immediate Release

WALL, N.J. – New Jersey Natural Gas (NJNG) is recognized for delivering award-winning customer satisfaction, ranking highest in the East Region (Large Segment) in the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study. The company received top marks from its residential customers for its commitment to service excellence, outperforming its peers with an overall customer satisfaction index of 762— exceeding the average index of 741 among large utilities in the east and the industry average of 740.

“We’re honored customers recognize our efforts to work hard every day to earn their trust and deliver best-in-class service,” said Marissa Travaline, vice president of Customer Service, Marketing and Energy Efficiency at New Jersey Natural Gas. “Thank you to our customers, and congratulations to our entire NJNG team. Earning top honors in customer satisfaction underscores our commitment to put our customers first.”

NJNG also ranked highest in the east large segment for safety and reliability, demonstrating the trust its customers place in the company to ensure they have service they can count on.

The study is based on responses from 60,958 online interviews of residential customers conducted January through October 2023.

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About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:

  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,700 miles of natural gas transportation and distribution infrastructure to serve nearly 575,000 customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex, Sussex and Burlington counties.
  • Clean Energy Ventures invests in, owns and operates solar projects with a total capacity of more than 462 megawatts, providing residential and commercial customers with low-carbon solutions.
  • Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • Storage and Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
  • Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its nearly 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as SAVEGREEN™ and The Sunlight Advantage®.

For more information about NJR:
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Mike  Kinney, Media

Adam Prior, Investors

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