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New Jersey Natural Gas


05/09/2024 - For Immediate Release

Wall, N.J. — For the sixth consecutive year, New Jersey Natural Gas (NJNG), the principal subsidiary of New Jersey Resources (NYSE: NJR), was named one of the easiest utilities to do business with in the country, according to the Cogent Syndicated 2024 Utility Trusted Brand & Customer Engagement™: Residential study by Escalent. NJNG is one of the top 30 largest natural gas and electric utility companies in the U.S. recognized for ease of resolution across multiple service channels for customers — particularly when it comes to the ability for customers to find information and use relevant programs to address issues.

“Engaging successfully with our customers goes beyond just communicating effectively; it includes delivering an easy, personalized and meaningful experience for them,” said Marissa Travaline, vice president of Customer Service, Marketing and Energy Efficiency at New Jersey Natural Gas. “This recognition reflects the commitment of every member of our team who takes the time to connect and engage with our customers and understand their needs.”

Escalent conducted surveys among 62,898 residential electric, natural gas and combination utility customers of the 141 largest utility companies in the U.S. The study is a composite based on customer ratings and measures the Customer Effort Score — or the amount of effort customers put in to interact with a business.

“These top utilities anticipate customers’ needs and offer them proactive and helpful communications across multiple channels for ease of resolution of their issues,” said K.C. Boyce, vice president at Escalent.

About New Jersey Resources:
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:

  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains natural gas transportation and distribution infrastructure to serve approximately 582,000 customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex, Sussex and Burlington counties.
  • Clean Energy Ventures invests in, owns and operates solar projects with a total capacity of approximately 474 megawatts, providing residential and commercial customers with low-carbon solutions.
  • Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • Storage and Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
  • Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

    NJR and its over 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as SAVEGREEN™ and The Sunlight Advantage®.

    For more information about NJR:
    Follow us on Twitter @NJNaturalGas.
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Mike  Kinney, Media

Adam Prior, Investors

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