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New Jersey Natural Gas


04/18/2023 - For Immediate Release

April 18, 2023 — For the fifth consecutive year, New Jersey Natural Gas (NJNG) was named one of the top natural gas and electric utilities in the country easiest to do business with, according to the © Cogent Syndicated, Utility Trusted Brand & Customer Engagement® 2023: Residential study by Escalent.

NJNG is one of 46 natural gas and electric utility companies nationwide recognized for making it easy for customers to interact with the company, engage in valuable and easy-to-use programs and access billing and payment services.

“New Jersey Natural Gas is committed to providing an easy, personalized and meaningful experience for our customers. This recognition is a testament to the dedication and hard work of our entire team, who take the time to connect and engage with our customers to deliver on that promise and meet their expectations, every day,” said Kraig Sanders, vice president of operations at New Jersey Natural Gas.

Escalent conducted surveys among 76,100 residential electric, natural gas and combination utility customers of the 141 largest U.S. utility companies. The study is a composite based on customer ratings and measures the Customer Effort Score — or the amount of effort customers put in to interact with a business.

“These utilities made it easy for customers to understand their bills and get answers when they had questions. They also engaged their customers with valuable and easy-to-use programs and services,” said K.C. Boyce, vice president at Escalent.

About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:
  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,700 miles of natural gas transportation and distribution infrastructure to serve over 570,000 customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex and Burlington counties.
  • NJR Clean Energy Ventures invests in, owns and operates solar projects with a total capacity of more than 430 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • Storage & Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River and the Adelphia Gateway Pipeline, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
  • NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its nearly 1,300 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:
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Michael Kinney, Media

Adam Prior, Investors

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