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New Jersey Natural Gas


01/07/2022 - For Immediate Release

Wall, N.J. — For the seventh consecutive year, New Jersey Natural Gas (NJNG), the principal subsidiary of New Jersey Resources (NYSE: NJR), delivered award-winning customer satisfaction and ranked highest among the Large Residential Natural Gas Utilities in the East, according to the J.D. Power 2021 Gas Utility Residential Customer Satisfaction Studysm. NJNG also ranked highest in customer satisfaction in the East Region of the J.D. Power 2021 Gas Utility Business Customer Satisfaction Studysm. Over the past 20 years, NJNG has been recognized 17 times* for its commitment to delivering outstanding satisfaction to its residential and business customers.

 “Our customers rely on us every day to deliver safe, reliable service to keep their homes warm and businesses running,” said Steve Westhoven, president and chief executive officer of New Jersey Natural Gas. “We take that responsibility seriously, and this recognition is a testament to our team’s commitment to always be there for our customers to meet their energy needs.”

In the J.D. Power 2021 Gas Utility Residential Customer Satisfaction Study, NJNG received an overall score of 793, more than 40 points above the segment average, and ranked number one among large gas utilities in the East Region, which includes New Jersey. The Gas Utility Residential Customer Satisfaction Study measures the customer experience across six key factors — billing and payment, corporate citizenship, price, communications, customer service and safety and reliability. The company was also recognized for delivering the best in safety and reliability, billing and payment, corporate citizenship and price in the East Region of the J.D. Power 2021 Gas Utility Business Customer Satisfaction Study.

The 2021 Gas Utility Residential Customer Satisfaction Study is based on responses from 60,096 online interviews conducted from January 2021 through October 2021 among residential customers of the 85 largest natural gas utility brands across the United States, which represent more than 62.9 million households.

The 2021 Gas Utility Business Customer Satisfaction Study is based on responses from more than 8,980 online interviews of business customers in decision-making roles related to their utility company. The study was fielded in two waves: January through April 2021 and May through September 2021.

*NJNG received the highest score in the East Large segment of the J.D. Power Gas Utility Residential Customer Satisfaction Studies in 2002, 2009-2012, 2015-2021 and the East Region of the J.D. Power Gas Utility Business Customer Satisfaction Studies in 2011-2012, 2016-2017 and 2021. Visit for more details.

About New Jersey Resources
New Jersey Resources
 (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:

  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,600 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in Monmouth, Ocean and parts of Morris, Middlesex and Burlington counties in New Jersey.
  • NJR Clean Energy Venturesinvests in, owns and operates solar projects with a total capacity of more than 365 megawatts, providing residential and commercial customers with low-carbon energy solutions.
  • NJR Energy Servicesmanages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • Storage & Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline Project, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility.
  • NJR Home Servicesprovides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its nearly 1,200 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

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Michael  Kinney, Media

Dennis  Puma, Investors

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