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New Jersey Natural Gas

NEW JERSEY NATURAL GAS WANTS TO HELP CUSTOMERS WITH OVERDUE BALANCES

07/08/2021 - For Immediate Release

July 7, 2021 (Wall, NJ) – New Jersey Natural Gas (NJNG) wants its customers with overdue balances to know that energy assistance may be available. The state of New Jersey has lifted the temporary freeze on service disconnections, which leaves customers with unpaid balances subject to having their service turned off after the grace period ends on December 31, 2021. NJNG is working closely with several state-designated agencies to help connect customers with energy assistance programs and/or set up flexible payment arrangements for overdue balances. 
 
Energy assistance programs are not limited to lower-income households, and free grants may be available for the moderate-income family.* For example, a family of four with a household income of up to $123,430 may qualify for some assistance. In fact, customers may qualify for more than one program. 
 
NJNG also works with customers to set up flexible, interest-free payment arrangements that allow customers to pay off their outstanding balance in installments with no required down payment.* 
 
“No one should have to choose between paying their energy bills and other necessary household expenses. Help is available for those who need it,” says Mark Kahrer, senior vice president — Regulatory Affairs, Marketing and Energy Efficiency at New Jersey Natural Gas. “That’s why we encourage customers to contact us right away so we can connect them with much-needed energy assistance programs to help them with unpaid account balances and payment plans that can minimize the impact to household budgets.”
 
Customers should contact NJNG at 800-221-0051. NJNG’s customer service team is ready to assist customers Monday through Friday, 6 a.m. to 10 p.m., and Saturday and Sunday, 6 a.m. to 6 p.m. 
 
*For more information on available energy assistance programs, including income eligibility requirements and where to apply, visit NJNG.com/EnergyAssistance. Terms and conditions apply. Each energy assistance program is independent of NJNG.
 
About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:
  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,500 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean, Morris, Middlesex, and Burlington counties.
  • NJR Clean Energy Ventures invests in, owns, and operates solar projects with a total capacity of more than 360 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • Storage & Transportation serves customers from local distributors and producers to electric generators and wholesale marketers through its ownership of Leaf River Energy Center and the Adelphia Gateway Pipeline Project, as well as our 50% equity ownership in the Steckman Ridge natural gas storage facility, and our 20% equity interest in the PennEast Pipeline Project.
  • NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.
NJR and its nearly 1,200 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR: 
 
 

Contact:

Michael Kinney, Media
732-938-1031

Dennis Puma, Investors
732-938-1229

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