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WALL, N.J. – New Jersey Natural Gas (NJNG) ranks the highest in the Eastern United States, according to the J.D. Power and Associates 2011 Gas Utility Business Customer Satisfaction Study^SM. NJNG ranks highest in overall business customer satisfaction among 11 natural gas utilities in the East Region with an overall score of 669, well above the regional average of 643. 

“To earn this distinction from our business customers, in addition to ranking highest in the East Region on the most recent J.D. Power and Associates 2010 Gas Utility Residential Customer Satisfaction Study, says a lot about our company and our commitment to our customers,” said Laurence M. Downes, chairman and CEO of NJNG.

The annual study, now in its sixth year, measures business customer satisfaction with their gas utility by region based upon billing and payment, corporate citizenship, price, communications, customer service and field service. Among the factors examined, NJNG ranks highest in price, communications and corporate citizenship. While NJNG performs strongly in communications and price, overall these are among the major areas of concern for business customers according to the 2011 study. Satisfaction with communications declined most notably from the previous year; and for the first time is lower than price, which has historically been the least satisfying aspect of utility service for business customers.

NJNG has instituted targeted programs such as Conserve to Preserve Business Online, which offers industry specific, energy-related resources and information to increase operational efficiency and manage energy costs. Through this free service, business customers can find new ways to reduce their energy usage, save money and preserve the environment. Additionally, it provides links to information about financial support and technical assistance available through New Jersey’s Clean Energy Program.     

Through its commitment to corporate citizenship, each year NJNG and its employees contribute over 5,400 hours of volunteer service and assist over 1,000 non-profit and community service organizations in its service territory.    

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

New Jersey Natural Gas (NJNG) is the principal subsidiary of New Jersey Resources (NYSE: NJR), a Fortune 1000 company. NJNG serves more than 487,000 customers in New Jersey’s Monmouth, Ocean, Middlesex and Morris counties. This service area’s demographics and quality of life contribute greatly to NJNG’s growth. NJNG’s progress is a tribute to the dedicated employees who have shared their expertise and focus on quality through more than 50 years of serving customers and the community to make the company a leader in the competitive energy marketplace. For more information, visit NJNG’s Web site at www.njliving.com.