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New Jersey Natural Gas


10/08/2018 - For Immediate Release

WALL, N.J. — For the fourth consecutive year, customers gave New Jersey Natural Gas (NJNG) top honors for its commitment to excellence, rating the company “Highest in Customer Satisfaction with Residential Natural Gas Service in the East among Large Utilities,” according to the J.D. Power 2018 Gas Utility Residential Customer Satisfaction Studysm.

NJNG ranks highest in price, safety and reliability and customer service — outperforming its peers. The company achieved an overall score of 758.

“This is a testament to the dedicated women and men of our company who work so hard to enhance the experience of our customers,” says Laurence M. Downes, chairman and CEO of New Jersey Natural Gas. “We are honored our customers appreciate our efforts in providing safe, reliable and affordable service.” 

NJNG also received the highest numerical score in the East on the J.D. Power 2017 Gas Utility Business Customer Satisfaction StudySM. NJNG has been recognized for its ongoing commitment to customers 13 times since J.D. Power began measuring the customer satisfaction of natural gas utilities more than 17 years ago.

New Jersey Natural Gas received the highest score among large utility providers in the East in the J.D. Power 2015-2018 Gas Utility Residential Customer Satisfaction Study, and the East Large Segment of the 2017 Gas Utility Business Customer Satisfaction Study. The 2018 residential study is based on 60,000 total residential responses among 84 providers, and the 2017 business study is based on 10,050 total business responses among 15 providers, and measure customer satisfaction among residential and commercial customers in the U.S. surveyed February – June and August – November 2017 (business) and September 17 –  July 2018 (residential). Your experiences may vary. Visit

About New Jersey Resources

New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:

  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,400 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex and Burlington counties.
  • NJR Clean Energy Ventures invests in, owns and operates solar and onshore wind projects with a total capacity of more than 335 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • NJR Midstream serves customers from local distributors and producers to electric generators and wholesale marketers through its 50 percent equity ownership in the Steckman Ridge natural gas storage facility and its 20 percent equity interest in the PennEast Pipeline Project.
  • NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its more than 1,000 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:

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Michael Kinney, Media

Dennis Puma, Investor

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