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New Jersey Natural Gas


09/21/2017 - For Immediate Release

WALL, N.J. — For the third consecutive year, New Jersey Natural Gas (NJNG) ranks “Highest in Customer Satisfaction with Residential Natural Gas Service in the East among Large Utilities”, according to the J.D. Power 2017 Gas Utility Residential Customer Satisfaction Studysm. The study examines customer satisfaction across six factors — safety and reliability, billing and payment, price, corporate citizenship, communications and customer service.

NJNG ranked highest in New Jersey with an overall score of 750, an improvement of 27 points over last year — well above the regional average of 722. “Winning another J.D. Power award is a tremendous accomplishment by our exceptional team of dedicated women and men,” said Laurence M. Downes, chairman and CEO of New Jersey Natural Gas. “We are honored our customers continue to value our pledge to be there when they need us and deliver safe and reliable service.”

NJNG scored highest in the safety and reliability, billing and payment, price and customer service categories among large natural gas utilities in the east that serve 400,000 customers or more. Since J.D. Power began measuring the customer satisfaction of natural gas utilities 16 years ago, NJNG has been recognized 12 times for its ongoing commitment to customers.

New Jersey Natural Gas received the highest numerical score among large utility providers in the East in the J.D. Power 2015-2017 Gas Utility Residential Customer Satisfaction Study. 2017 study based on 61,323 total responses, measuring the opinions of customers with their gas utility company, surveyed September 2016-July 2017. Your experiences may vary. Visit

About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of six primary businesses:

  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,300 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex and Burlington counties.
  • NJR Clean Energy Ventures invests in, owns and operates solar and onshore wind projects with a total capacity of more than 300 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • NJR Midstream serves customers from local distributors and producers to electric generators and wholesale marketers through its 50 percent equity ownership in the Steckman Ridge natural gas storage facility and its stake in Dominion Midstream Partners, L.P., as well as its 20 percent equity interest in the PennEast Pipeline Project.
  • NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its more than 1,000 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:
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Michael  Kinney, Media

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