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New Jersey Natural Gas


01/05/2017 - For Immediate Release

Wall, N.J. – With cold temperatures and snow on track for our area, New Jersey Natural Gas (NJNG) reminds customers to be safe. The National Weather Service is predicting snow accumulations of two to three inches during the evening hours on Thursday, as well as the potential for another snow event on Saturday.

To ensure you are prepared for the wintry weather, below are some helpful tips:

  • Ensure there is a clear path to your natural gas meter and regulator and keep the area around them free of snow and ice. Make sure the meter, piping and vents are clear, visible and accessible at all times to allow easy access by NJNG employees and first responders in case of an emergency.
  • Use a broom or your hands to gently remove snow and ice from natural gas meters, piping and vents; never bang on the meter or pipes; avoid using sharp tools or force near the meter, piping or vents.
  • Carefully remove ice hanging from your roof over your meter and regulator.
  • Be sure to have properly functioning smoke and CO detectors throughout your home.
  • Seal gaps and weather strip to significantly reduce energy loss.
  • Make sure your furnace and water heater are properly ventilated and clear of obstructions. Should snow/water get into your heating system and/or water heater, or if your natural gas meter is damaged by fallen debris, call our 24-hour response line at 800-GAS-LEAK (800-427-5325).

If you smell natural gas, immediately leave the premises and call 800-GAS-LEAK (800-427-5325) from a safe location. Additionally, keep the following natural gas safety tips in mind:

  • DO NOT use a lighter, cellphone or landline, switch on/off appliances, lights or even a flashlight on the premises where you smell natural gas, as they can create a spark.
  • Since natural gas is colorless and has no scent, a strong odorant, which smells like rotten eggs, is added to help you detect possible leaks. However, some people may not be able to detect the odorant because they have a diminished sense of smell, or because the odor is being masked by other odors in the area. An unusual noise like hissing, whistling or roaring, is another indication of a possible leak.
  • DO NOT attempt to turn off your natural gas service at the meter. The valve should be turned on or off by emergency utility personnel only.
  • DO NOT extinguish or re-ignite a pilot light on your appliances. In the event a pilot light goes out, call a qualified plumber, contractor or NJNG for a safety inspection.
  • Should water or snow get into your heating system and/or water heater, or if your natural gas meter is damaged, call NJNG’s 24-hour response line at 800-GAS-LEAK (427-5325).

NJNG customer service representatives are available to address customers’ needs during this time. For the latest information throughout the storm, relative to NJNG service, follow us at

About New Jersey Resources

New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is comprised of five primary businesses:

  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,300 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex and Burlington counties.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • NJR Clean Energy Ventures invests in, owns and operates solar and onshore wind projects with a total capacity of nearly 240 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Midstream serves customers from local distributors and producers to electric generators and wholesale marketers through its 50 percent equity ownership in the Steckman Ridge natural gas storage facility and its stake in Dominion Midstream Partners, L.P., as well as its 20 percent equity interest in the PennEast Pipeline Project.
  • NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its more than 1,000 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:
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Michael Kinney, Media

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