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New Jersey Natural Gas


09/20/2016 - For Immediate Release

WALL, N.J. – For the second consecutive year, New Jersey Natural Gas (NJNG) ranked highest in the eastern United States among large natural gas utilities, according to the J.D. Power 2016 Gas Residential Customer Satisfaction StudySM. The annual study measures residential customer satisfaction with natural gas utility companies across the six categories of safety and reliability, billing and payment, price, corporate citizenship, communications and customer service.

“Meeting the needs of our customers is at the core of everything we do, and to have our efforts recognized is a tremendous honor,” said Laurence M. Downes, chairman and CEO of New Jersey Natural Gas. Since J.D. Power began measuring customer satisfaction among natural gas utilities in 2002, New Jersey Natural Gas has been recognized for its commitment to customer satisfaction seven times.

“Underscoring our pledge to deliver safe, reliable service, we also ranked eighth in the nation and highest in the state for safety and reliability on this year’s study. These accomplishments are a credit to our employees and a reflection of their dedication and commitment that makes us the company we are today,” Downes continued.

NJNG ranked highest in overall customer satisfaction among large natural gas utilities in the east region that serve 400,000 customers or more. The company’s overall score of 723 was well above the regional average of 697. Additionally, NJNG ranked highest in the safety and reliability, billing and payment as well as customer service categories.

The 2016 Gas Residential Customer Satisfaction Study measures satisfaction among residential customers of 82 large and midsize U.S. natural gas utility companies. These results are based on responses from nearly 63,000 online interviews between September 2015 and July 2016.

About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. With annual revenues in excess of $2.7 billion, NJR is comprised of five primary businesses: 

  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,300 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex, Sussex and Burlington counties.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services to its customers across North America.
  • NJR Clean Energy Ventures invests in, owns and operates solar and onshore wind projects with a total capacity of more than 200 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Midstream serves customers from local distributors and producers to electric generators and wholesale marketers through its 50 percent equity ownership in the Steckman Ridge natural gas storage facility and its stake in Dominion Midstream Partners, L.P., as well as its 20 percent equity interest in the PennEast Pipeline Project.
  • NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its more than 1,000 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:

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Disclaimer: New Jersey Natural Gas received the highest numerical score among large utility providers in the East in the J.D. Power 2015-2016 Gas Utility Residential Customer Satisfaction Study. The 2016 study is based on 62,757 total responses, measuring the opinions of customers with their gas utility company, surveyed September 2015-July 2016. Your experiences may vary. Visit
Geographic area of use: Eastern U.S. - CT, DC, MD, MA, NH, NJ, NY, PA, RI, VA


Michael  Kinney, Media

Joanne Fairechio, Investors

Dennis Puma, Investors

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