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New Jersey Natural Gas


01/26/2015 - For Immediate Release

Wall, NJ – With a strong storm system on track to affect our area today and tomorrow, New Jersey Natural Gas (NJNG) reminds customers to take precautions before, during and after hazardous weather events. Current forecasts predict the storm will bring heavy snow and wind gusts up to 50 miles per an hour throughout our service area with the potential for power outages. With the impending severe weather, NJNG has crews on standby to ensure safe, reliable service to its customers and respond to any natural gas-related emergencies, should one occur. “While we do not anticipate service interruptions, our crews are ready to handle any situation that may arise as a result of the storm,” said Kathleen T. Ellis, chief operating officer of New Jersey Natural Gas.

Moreover, “the safety of our customers and entire community is our primary concern,” Ellis emphasized. NJNG advises customers to follow the natural gas protocols outlined below to ensure their safety in the coming days. Most important is that customers follow all guidelines set forth by state and local emergency management officials.

Before the Storm:

  • Check around the outside of your house for any loose items that could blow around and damage your house.
  • Do not attempt to turn natural gas service off at the meter. Natural gas is distributed through underground pipelines; in most cases, your service should continue without interruption. Natural gas service should only be turned on or off by utility personnel.
  • In the event of an evacuation, please do not turn off your natural gas service at the meter.

During and After the Storm:

  • If you smell natural gas, immediately leave the premises and call 800-GAS-LEAK (800-427-5325) from a safe location. DO NOT use a lighter or telephone, switch on/off appliances, lights or even a flashlight on the premises where you smell natural gas as they can create a spark.

A natural gas leak can be detected by smell, sight or sound.

SMELL – Since natural gas is colorless and has no scent, a strong odorant is added that smells like rotten eggs to help you detect possible leaks.
SIGHT – Look for dirt blowing in the air, bubbles in standing water or discolored or dead vegetation around the pipeline area.
SOUND – Listen for an unusual noise like roaring, hissing or whistling.

  • DO NOT attempt to turn off your natural gas service at the meter. The valve should be turned on or off by emergency utility personnel only.
  • DO NOT extinguish or re-ignite a pilot light on your appliances. In the event a pilot light goes out, call a qualified plumber, contractor or NJNG for a safety inspection.
  • If your natural gas meter is damaged by fallen debris, call our 24-hour response line at 800-GAS-LEAK (427-5325).
  • Ensure there is a clear path to your natural gas meter and regulator and keep the area around them free of snow and ice; and make sure the meter, piping and vents are clear, visible and accessible at all times to allow easy access by NJNG employees and first responders in case of an emergency.
  • Use a broom or your hands to gently remove snow and ice from natural gas meters, piping and vents; never bang on the meter or pipes; avoid using sharp tools or force near the meter, piping or vents to ensure the integrity of the equipment.
  • Carefully remove ice hanging from your roof over your meter and regulator

NJNG customer service representatives are on standby to address customers’ needs during this time. For the latest information throughout the storm, relative to NJNG service, follow us at

About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that provides safe and reliable natural gas and clean energy services, including transportation, distribution and asset management. With annual revenues in excess of $3 billion, NJR is comprised of five primary businesses:

  • New Jersey Natural Gas is NJR’s principal subsidiary that operates and maintains over 7,000 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean and parts of Morris and Middlesex counties.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • NJR Clean Energy Ventures invests in, owns and operates solar and onshore wind projects with a total capacity of over 100 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Midstream serves customers from local distributors and producers to electric generators and wholesale marketers through its equity ownership in a natural gas storage facility and a transportation pipeline, both of which are Federal Energy Regulatory Commission, or FERC-regulated investments.
  • NJR Home Services provides heating, central air conditioning, standby generators, solar and other indoor and outdoor comfort products to residential homes and businesses throughout New Jersey and serves approximately 118,000 service contract customers.

NJR and its more than 950 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:
Follow us on Twitter @NJNaturalGas.
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Download our free NJR investor relations app for iPad and iPhone.


RenĂ©e Amellio, Media

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