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Our Commitment to Stakeholders

For 20 years, NJR has put our Commitment to Stakeholders (CTS) at the center of all that we do and what we represent through our values and our conduct.

The CTS touches on every facet of our business, including our sustainability efforts as detailed in this report, by guiding the way we engage with our environment, our employees, and our customers.

The CTS is not only our credo, it guides our aspirations and anchors our actions. In order to drive accountability and positive outcomes for our stakeholders, we use CTS performance measures as a component of the formula for our executives’ annual incentive awards.

We are committed to enhancing our customers’ quality of life by meeting their expectations for reliability and value in an environmentally responsible way every day.

To meet our commitment, we will:

  • Provide safe, reliable and competitively priced service;
  • Listen and respond to our customers to improve service;
  • Use our expertise to grow in new and existing markets;
  • Inspire a culture that sees change as an opportunity to improve quality;
  • Place integrity, communication, diversity, work/life balance, continuous learning and accountability at the core of everything we do;
  • Support our communities, work with policymakers and demonstrate sensitivity to the environment; and
  • Provide a superior return to our investors.

We believe sustainability is directly linked to our ability to achieve service excellence for our customers, communities and all of our stakeholders. As such, corporate responsibility is a critical component of our strategy, combining company values and beliefs to ensure future growth in a sustainable manner.

In this section of the 2018 Corporate Sustainability Report, we present our initiatives, achievements and record of delivering positive results to our stakeholders.