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New Jersey Natural Gas


03/06/2018 - For Immediate Release

Wall, N.J. – With a winter system on track to affect our area, New Jersey Natural Gas (NJNG) reminds customers to be prepared and follow all guidelines set forth by state and local emergency management officials, as well as the natural gas safety protocols outlined below.
  • Do not attempt to turn natural gas service off at the meter. Natural gas is distributed through underground pipelines; in most cases, your service should continue without interruption. Natural gas service should only be turned on or off by utility personnel.

  • If you smell natural gas, immediately leave the premises and call 800-GAS-LEAK (427-5325) from a safe location. Do not use a lighter, cellphone or landline, switch on/off appliances, lights or even a flashlight on the premises where you smell natural gas, as they can create a spark.

  • Since natural gas is colorless and has no scent, a strong odorant, which smells like rotten eggs, is added to help you detect possible leaks. However, some persons may not be able to detect the odorant because they have a diminished sense of smell, or because the odor is being masked by other odors in the area. An unusual noise like roaring, hissing or whistling is another indication of a possible leak.
  • Do not extinguish or re-ignite a pilot light on your appliances. In the event a pilot light goes out, call a qualified plumber, contractor or NJNG for a safety inspection.
  • Should water get into your heating system and/or water heater, or if your natural gas meter is damaged by fallen debris, call our 24-hour response line at 800-GAS-LEAK (427-5325).
  • Ensure there is a clear path to your natural gas meter and regulator and keep the area around them free of snow and ice; make sure the meter, piping and vents are clear, visible and accessible at all times to allow easy access by NJNG employees and first responders in case of an emergency.
NJNG has crews on standby to ensure safe, reliable service to its customers and respond to any natural gas-related emergencies, should any occur, and customer service representatives are available to address customers’ needs.

About New Jersey Resources

New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that, through its subsidiaries, provides safe and reliable natural gas and clean energy services, including transportation, distribution, asset management and home services. NJR is composed of five primary businesses:
  • New Jersey Natural Gas, NJR’s principal subsidiary, operates and maintains over 7,400 miles of natural gas transportation and distribution infrastructure to serve over half a million customers in New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex and Burlington counties.
  • NJR Clean Energy Ventures invests in, owns and operates solar and onshore wind projects with a total capacity of more than 315 megawatts, providing residential and commercial customers with low-carbon solutions.
  • NJR Energy Services manages a diversified portfolio of natural gas transportation and storage assets and provides physical natural gas services and customized energy solutions to its customers across North America.
  • NJR Midstream serves customers from local distributors and producers to electric generators and wholesale marketers through its 50 percent equity ownership in the Steckman Ridge natural gas storage facility and its stake in Dominion Midstream Partners, L.P., as well as its 20 percent equity interest in the PennEast Pipeline Project.
  • NJR Home Services provides service contracts as well as heating, central air conditioning, water heaters, standby generators, solar and other indoor and outdoor comfort products to residential homes throughout New Jersey.

NJR and its more than 1,000 employees are committed to helping customers save energy and money by promoting conservation and encouraging efficiency through Conserve to Preserve® and initiatives such as The SAVEGREEN Project® and The Sunlight Advantage®.

For more information about NJR:
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Michael  Kinney, Media

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