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News Center :: News Releases :: 2013 :: NEW JERSEY NATURAL GAS ENCOURAGES CUSTOMERS TO BE PREPARED FOR SEVERE WEATHER

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News Releases

2013

New Jersey Natural Gas

NEW JERSEY NATURAL GAS ENCOURAGES CUSTOMERS TO BE PREPARED FOR SEVERE WEATHER
10/10/2013 - For Immediate Release

Wall, NJ – With a storm system on track to affect our area today and tomorrow, New Jersey Natural Gas (NJNG) reminds customers to take precautions before, during and after hazardous weather events. Current forecasts predict the storm will bring a chance of heavy rain and strong wind gusts throughout our service area with the potential for flooding and power outages. With the impending severe weather, NJNG is preparing for potential storm-related service issues with crews on standby to respond to any natural gas emergencies. “While we do not anticipate service interruptions, our crews are ready to handle any situation that may arise as a result of the storm,” said Kathleen T. Ellis, executive vice president and chief operating officer of New Jersey Natural Gas.

Moreover, “the safety of our customers and entire community is our primary concern,” Ellis emphasized. NJNG advises customers to follow necessary natural gas protocols to ensure their safety before, during and after the storm. The safest action customers can take is to follow all guidelines set forth by state and local emergency management officials.

  • Do not attempt, at any time, to turn natural gas service off at the meter. Natural gas is distributed through underground pipelines; in most cases, your service should continue without interruption. Natural gas service should only be turned on or off by emergency utility personnel.

Before the Storm:

  • Check around the outside of your house for any loose items that could blow around and damage your house.
  • In the event of an evacuation, please do not turn off your natural gas service at the meter.

During and After the Storm:

  • If you smell natural gas, immediately leave the premises and call 800-GAS-LEAK (800-427-5325) from a safe location. DO NOT use a lighter or telephone, switch on/off appliances, lights or even a flashlight on the premises where you smell natural gas as they can create a spark.

A natural gas leak can be detected by the smell, sight or sound.

SMELL – Since natural gas is colorless and has no scent, a strong odorant is added that smells like rotten eggs to help you detect possible leaks.

SIGHT – Look for dirt blowing in the air, bubbles in standing water or discolored or dead vegetation around the pipeline area.

SOUND – Listen for an unusual noise like roaring, hissing or whistling.

  • DO NOT extinguish or re-ignite a pilot light on your appliances. In the event a pilot light goes out, call a qualified plumber, contractor or NJNG for a safety inspection.
  • Should water get into your heating system and/or water heater due to flooding, or if your natural gas meter is damaged by fallen debris, call our 24-hour response line at 800-GAS-LEAK (427-5325).
  • Make sure that the natural gas meter, piping and vents are clear, visible and accessible at all times to allow easy access by NJNG employees and first responders in case of an emergency.

NJNG customer service representatives are on standby to address customers’ needs during this time. For the latest information throughout the storm, relative to NJNG service, follow us at Facebook.com/NewJerseyNaturalGas or check our website at njng.com.


Contact:

RenĂ©e Amellio, Media
732-938-1144

Customer Inquiries Customer , Services
800-221-0051

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