New Jersey Natural Gas
NJNG LEADS THE STATE IN BUSINESS CUSTOMER SATISFACTION ACCORDING TO J.D. POWER AND ASSOCIATES
02/27/2007 - For Immediate Release“Earning the respect of our customers by providing the very best service possible is what our business is all about,” said Laurence M. Downes, chairman and CEO of NJNG. “We’re proud to be recognized as one of the top natural gas utilities in the region, and we will continue to focus our efforts on meeting our customers’ expectations for reliability and service.”
J.D. Power’s Gas Utility Business Customer Satisfaction Study measures the satisfaction level of business customers of the nation’s 38 largest natural gas utilities serving a minimum of 33,000 business accounts. The results of the study are based on more than 6,000 online customer interviews. Responses were compiled between November 21, 2006 and January 15, 2007 and measured each utility’s performance using the following indices: billing and payment; communications; company image; customer service; field service; and price. More information on the J.D. Power and Associates study can be found at www.jdpower.com.
NJNG also led the state in residential customer satisfaction according to the J.D. Power and Associates 2006 Gas Utility Residential Customer Satisfaction Study released last September.
New Jersey Natural Gas (NJNG) is the principal subsidiary of New Jersey Resources (NYSE: NJR), a Fortune 1000 company and a member of the Forbes Platinum 400. NJNG is one of the fastest-growing local distribution companies in the United States, serving more than 474,000 customers in New Jersey’s Monmouth, Ocean, Middlesex and Morris counties. This service area’s demographics and quality of life contribute greatly to NJNG’s growth. NJNG’s progress is a tribute to the dedicated employees who have shared their expertise and focus on quality through more than 50 years of serving customers and the community to make the company a leader in the competitive energy marketplace. For more information, visit NJNG’s Web site at njliving.com.
Contact:
Michael Kinney, Media
732-938-1031
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